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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gary Meeks

April 21, 2025

5  out of  5
rating by Gary Meeks
"Laurie Newmes at Chris Nickas State Farm is awesome. Anytime I call she goes out of her way to answer every question I have and to service our policy very thoroughly and takes what ever time necessary to give outstanding customer service."
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Jennifer Pestano

April 16, 2025

5  out of  5
rating by Jennifer Pestano
"Laurie from State Farm took time with me to make sure everything was done properly & give me the best rate possible. It was unexpected & very much appreciated. I have worked with Bianca as well & both are wonderful!"
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Lisa Pringle

April 16, 2025

5  out of  5
rating by Lisa Pringle
"Marissa was so helpful getting our car insurance policy done. Thanks so much!"
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Lauren and Eric Hysler

April 14, 2025

1  out of  5
rating by Lauren and Eric Hysler
"Random text offering a quote, accepted offer to quote then told information that's wrong and doesn't believe anything I had to say. Just trying to make a quota. Poor way to farm leads and get customers."
We responded:
"Hi Lauren and Eric, we’re sorry to hear the interaction didn’t meet your expectations. Our team works hard to provide accurate quotes and clear communication, and we always welcome additional documentation to ensure we're working with the most up-to-date information. If you’d like to continue the conversation or need help with anything else, feel free to reach out—we’re happy to assist."
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Tiffany Jackson

April 11, 2025

5  out of  5
rating by Tiffany Jackson
"Spoke to representative Laurie Newmes and she was outstanding. Extremely helpful and professional. I didn’t feel rushed and had a clear understanding on the information provided to me. I would absolutely recommend State Farm to all of my family and friends."
We responded:
"Tiffany thank you for taking the time to recognize Laurie and your positive interaction with her today. We appreciate your business and confidence to refer your family and friends to our agency!"
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Michelle Foster

February 27, 2025

5  out of  5
rating by Michelle Foster
"Weve been with State Farm for over 25 years. Our Agent retired and we were transferred to this agent's office. It was a little rocky at first but then Laurie Newmes (Customer Relations Rep) seemed to take over our account. We were about to go elsewhere until she came along. She saved the account without realizing it. Previously, I had always contacted Bianca for anything we needed and If it were a simple Cert or a NEw additon, everything was quick and convenient. But anything beyond the day to day like, if we could somehow combine all the policies to make things easier (we had over 5 renewal dates!) IT was always "not possible". I asked why we were always receiving notices of increases to our policies but again always some vague reason why we had to pay more than we were quoted. (To maintain professionalism, I'll not leave a review on Bianca) I was on personal leave for a few months and when i came back, our company was now communicating with Laurie for our needs. Shes amazing, a God-sent. She's helped us clean up our numerous policies, streamlining them (even though I had been told that was not possible) and saving us thousands (somewhere between 8k and 10k per year) in the process. She found where we were overpaying and recommended that she review our policies , then implemented any change that would save us money. (I'll say it again, SEVERAL THOUSAND per year!) She's diligent, resourceful, and extremely helpful. It's a pleasure to work with her. I'd give her 10 stars if it were possible. I wish she worked in my industry so I could hire her! - Michelle Foster - Badger Drilling LLC"
We responded:
"Michelle, your kind words me so much! We're grateful Laurie could make the transition smooth and help streamline your policies and save you money! It's a pleasure working with you-thank you for your trust and support!!"
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Charles Edwards

February 20, 2025

4  out of  5
rating by Charles Edwards
"I'm very happy with State Farm they have help me save money on my policy, I would have given 5 stars but I haven't had this policy long enough to be totally satisfied."
We responded:
"Charles thank you for selecting our agency for your insurance needs. We look forward to you being with our agency for years to come!! "
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Michelle Burkes

February 19, 2025

5  out of  5
rating by Michelle Burkes
"I’ve spoken with several individuals in the office since switching my policies from another carrier. Everyone has been very patient and helpful and they never seem to tire of my endless questions. Thank for everything! Including saving me lots of money!!!"
We responded:
"Michelle thank you very much for your kind words. Our team is here to help and answer all your questions. We appreciate your business! "
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Alex Ursua

January 16, 2025

5  out of  5
rating by Alex Ursua
"Best agent Laurie Newmens.!. Great service and very dedicated. Thank you."
We responded:
"Alex thanks for recognizing Laurie and how hard she works for our clients! "
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Antonio

September 10, 2024

1  out of  5
rating by Antonio
"I had a full cover for two different cars with this State Farm office unfortunately on both cars and driving in a highway behind trucks I got hit on the windshield with stones cracking them, since I had bought full cover on both cars I make a claim to the insurance. Beside that on my previous car I needed help for a battery jump. These occurrences were on different insurance policy years. I had never got a collision or an accident or an incident on my driving license record. In other words if you request coverage they don't sell your car protection anymore. A one way stree. LIKE A BAD NEIGHBOR YOU DON'T WANT THEM CLOSE ANYMORE. Mr Nickas, thank you for answering my post, when this incident happened I got in contact with your office and I was told the same information that the letter that I received from State Farm says that the car policy will not be renew for what is mention above. That was the customer service that I received from your office. DON’T BUY YOUR CAR INSURANCE FROM STATE FARM AND IF YOU DO YOU CAN’T DO AN INCIDENT CLAIM."
We responded:
"Hi, Antonio. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
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Neil Hartzell

August 30, 2024

5  out of  5
rating by Neil Hartzell
"This team is on top of there game! Always knowledgeable and quick to support our needs."
We responded:
"Neil, thank you for your positive feedback! I'm glad our team could provide knowledgeable and quick support for your needs. We appreciate your trust in us and look forward to assisting you in the future. - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Melissa Lutz

August 29, 2024

5  out of  5
rating by Melissa Lutz
"As an agent Bianca is the best. She always provides fast and friendly service. Very helpful in assisting all of our insurance needs. Bianca has always went above and beyond in helping from premiums, to changes, to even dealing with a lengthy claim repair."
We responded:
"Melissa, thanks so much for the 5-star review! We love to hear about the positive impact our agents, like Bianca, have on our clients here at Chris Nickas - State Farm Insurance Agency."
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BRS

August 21, 2024

5  out of  5
rating by BRS
"Upon renewing, my agent was able to provide me with a considerable savings by reevaluating our coverage."
We responded:
"Brian, thank you for your positive review. I'm glad we could help you save money by reevaluating your coverage. If you have any further questions or need assistance in the future, feel free to reach out. - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Laurie Newmes

August 7, 2024

5  out of  5
rating by Laurie Newmes
"We were so stressed out about this home purchase and getting insurance but it was the easiest part of our closing. Zach was not only quick to get it done, his professionalism and calming affect was a breath of fresh air during this time. Felt like the one thing that went right. Thank you Zach! You're the best! You made it seamless."
We responded:
"Hey Laurie, Thanks a lot for your awesome review! I'm really glad Zach could make your home purchase process easier and stress-free. His professionalism and calming presence are truly valuable to our team. If you need any further assistance, feel free to reach out anytime! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Kaelyne Drew

July 9, 2024

5  out of  5
rating by Kaelyne Drew
"Bianca was awesome. Thank you for your help today!"
We responded:
"Thank you for your kind words, Kaelyne! We're thrilled to hear that Bianca provided you with awesome service. If you ever need assistance in the future, feel free to reach out. We're here to help! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Lee Weintraub

July 1, 2024

5  out of  5
rating by Lee Weintraub
"Laurie is the epitome if customer service. She will go line by li e to try and lower your insurance costs."
We responded:
"Lee, I'm thrilled to hear you had a fantastic experience with Laurie! We're grateful for your positive feedback and look forward to assisting you further. Thank you for choosing our office! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Leslie Smith

June 28, 2024

5  out of  5
rating by Leslie Smith
"Love love love this State Farm office! I recently moved back to FL and had a ton of questions about making sure my coverages were what I should carry since I know there’s so many uninsured drivers in this state. I have a young child and want to make sure me and my family are covered at all costs! Marissa and the other agents that chimed in were super helpful and patient with all my questions. I was able to write my car, motorcycle, and atv here and I’m so happy it’s all at one office! Shout out to these amazing agents for their help! Definitely go check them out :)"
We responded:
"Leslie, we're thrilled you had a fantastic experience with us! We're pleased to have helped you with your auto, motorcycle, and ATV coverages to ensure your family's safety. Marissa and the team are grateful for your kind words and are always here for any future insurance needs. Thank you for choosing us! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Jake McGuire

June 27, 2024

5  out of  5
rating by Jake McGuire
"Awesome customer service. Bianca was amazing. Highly recommend."
We responded:
"Jake, I'm overjoyed you had an amazing experience with Bianca! We're pleased to have provided you with awesome customer service. Thank you for recommending us! If you need anything in the future, our office is here to help. Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Brittany Bowald

June 27, 2024

5  out of  5
rating by Brittany Bowald
"Chris Nickas agency and Bianca are always there to help when needed! Insurance can be complicated, but they make it simple! Thank you team!"
We responded:
"Brittany, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Bianca cares a lot about our customers."
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Weston Newton

June 26, 2024

5  out of  5
rating by Weston Newton
"Sandy in this office is the best 👍🏻 Very knowledgeable, kind, and helpful."
We responded:
"Sandy, I'm thrilled to hear you found her knowledgeable, kind, and helpful! We're grateful for your positive feedback and are pleased to have her on our team. If you ever need assistance in the future, feel free to reach out. - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Pat Parker

June 26, 2024

5  out of  5
rating by Pat Parker
"Chris Nickas and especially Bianca in his office are great people. He sat down with me and went over my Budget and helped me decide where my money could best be used to maximize my coverage while getting all the discounts State Farm offered. I wish I had found Chris Nickas, State Farm years ago!"
We responded:
"Thank you, Pat, for sharing your positive experience with Bianca and our office! We're pleased to have helped you maximize your coverage and find the best State Farm discounts. Your satisfaction is our priority, and we're grateful for your kind words. Feel free to reach out for any future insurance needs! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Halee Darras

June 26, 2024

5  out of  5
rating by Halee Darras
"This office was so helpful with providing me auto and renters insurance. I just recently moved out with my spouse and we are renting our first home and everyone I spoke with was so kind in assisting me in the process and informing me about coverages that I need to protect my assets, highly recommend giving this office a call for insurance needs!"
We responded:
"Thank you, Halee, for sharing your positive experience with our office! We're pleased to hear that you found our team helpful in providing auto and renters insurance, ensuring you have the right coverage for your new home. We're grateful for your recommendation and look forward to assisting you with any future insurance needs! - Chris Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Roxanne Hippolyte

June 25, 2024

1  out of  5
rating by Roxanne Hippolyte
"I’ve NEVER in my life dealt with such unpleasant and unprofessional people in my life Chris takes no ownership or accountability for his team’s lack of doing anything. They drop the ball consistently and his idea is just move to another agency. Poor service."
We responded:
"Thank you for your feedback, Roxanne. I can assure you we take all concerns seriously and do our best every day to assist our clients as we have for the past 22 years in this community. I have checked everything we did and it was done correctly. It is frustrating for us as well when we cannot control the processing times of State agencies who are outside our control. "
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Loren Cochran

June 25, 2024

1  out of  5
rating by Loren Cochran
"If I give a negative star I would. Chris is Rude and Bianca does not follow though. Cost me thousands of dollars."
We responded:
"Loren, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
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Baja Mom

May 3, 2024

5  out of  5
rating by Baja Mom
"Laurie is a GEM!!! 💖💛 I was ready to shop other companies, stressing about rising auto insurance rates. She took the time to patiently listen to my thoughts, clearly explained available options and came up with ideas that work for my family. She single-handedly saved our account with State Farm. Remarkable service, Laurie. Thanks for your assistance. You are an asset to that office!"
We responded:
"Thank you for sharing your experience with us. We value your feedback and are glad to hear that Laurie provided you with exceptional service. Our team is committed to finding solutions that meet the needs of our customers, and we're delighted that Laurie could assist you effectively. We'll be sure to pass along your appreciation to Laurie for her valuable support. - Chris Nickas - State Farm Insurance Agent | Jacksonville, Florida"